FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $150

FAQ

Orders

We make it easy for you to shop at L'ANIMAL. Use the tabs up top to narrow your search to better assist you in finding your perfect match. Once you have found an item, select the quantity and 'ADD TO CART' button underneath. Review the items in your cart by selecting the 'CART' link at the top of the page. Click on 'PROCEED TO PURCHASE' to complete your order.

As a L'ANIMAL member you will enjoy the following benefits:
Track your orders and review past purchases
Request your return or exchange directly from your account
Be notified when new stock arrives
Be notified on sales and promotions
Save your address and card details for faster shopping
Manage your account details, order history and email preferences and see order status

If you have forgotten your password please follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.

All purchases must be made through our website or our mobile apps. We like to keep it quick and simple.

All items are in stock unless 'Sold Out' is displayed. PRE ORDER items are not in stock and will ship on estimated posted shipping date.

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order that contains all additional items.
Your order is being processed as quickly as possible in order to insure customer satisfaction; therefore, there is a limited period of time that you are able to cancel your order.

After you place your order, you will be sent a confirmation email that your order has been received. All items are charged immediately including preorder sales.
In the rare instance that any of the items you have ordered are not available, you will receive an email from our customer member team and will only charge your credit card for items in stock.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'.

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence on actual shipping date, L'ANIMAL is not responsible for any delays caused by destination customs clearance processes.
PREORDER items will ship according to estimated dates. In the event of a delay customer will be contact via e-mail.
Once your order has been shipped, you will receive email confirmation of your shipping details along with a tracking number. Registered members will be able to view and track the status of your shipment online.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at L'ANIMAL, we will need to know your name, mailing address and email address. When processing your order online we require the billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that L'ANIMAL may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.
For further detail, read our Privacy Policy in full.

Payment

We accept Visa, Master Card, American Express, Discovery and Debit Cards. Payment is only debited from your card when merchandise has shipped. PAYPAL is also accepted please email hello@lanimal.co for details.

At L'ANIMAL, your personal online security is VERY important to us. We use a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will save time and have peace of mind by not having to enter them again during future purchases.

You are currently viewing the UNITED STATES version of our website, serving the United States, Canada and Latin America. Orders to all destinations will be charged in US dollars.

L'ANIMAL is currently obligated to collect sales tax. Each state's tax laws specify what purchases are subject to sales tax. The sales tax quoted at checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees.
No sales tax is charged when purchasing e-gift cards; however, purchases paid for with e-gift card credits may be subject to tax.

Shipping

Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.

For items that are in our warehouse, L'ANIMAL offers:

Domestic U.S.
Standard (2-6 days) 0.0lb-0.99lb - $7
Expedited (1-3 day) 0.0lb-0.99lb - $10.00
Overnight 0.0lb-3lb - $45
Standard (2-6 days) 1lb-4.99lb - $10
Expedited (1-3 day) 1lb-4.99lb - $15.00
Standard (2-6 days) 5lb-70lb - $20
Free Standard Shipping orders $150+

International
Standard USPS (7-15 days) 0.0lb-0.99lb - $17
Expedited DHL (7-15 days) 0.0lb-2lb - $55

We currently use USPS (United States Postal Service) as our shipping carrier. Next day Air - Orders must be placed by 11 A.M PST for next day delivery. Please note for international orders additional delivery charges may apply for large or heavy items.

All items are insured against theft and accidental damage whilst in transit from L'ANIMAL to the shipping address. Once your items have been delivered to the specified delivery address and confirmed by tracking, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Returns & Exchanges

Return Policy: Merchandise is only eligible for exchanges or store credit in a form of a gift card.

Please note that garments are not subject to returns or exchanges if they are damaged while trying on. Please ensure accurate sizing is chosen. If an item feels like it does not fit please do not force it otherwise it will damage the item and we will not accept returns or exchanges on it.

Sale and discounted items are FINAL SALE!

If you return an item and do not want an exchange, you will be issued an online gift card. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is available. Gift cards expire within one year from the date of issue.
Same return/exchange policies apply to gift recipients who would like to return the L'ANIMAL merchandise for store credit or an exchange.

Exchange requests must be made within 7 days of the order receipt for merchandise purchased at full retail price. Specify the exchange item and the new color or/and size on the return/exchange mail and email to hello@lanimal.co. Include the request in your return package as well. Customer is responsible for all shipping costs.
If you are exchanging an item due to a mistake made by L'ANIMAL, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard USPS Delivery.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. Exchanges may take up to 6 weeks for processing if item is unavailable and requires production on it.

Returns and exchanges must be made within the guidelines of our Return Policy.
All returns must be returned to:

L’ANIMAL
Attention: Returns & Exchanges
313 E Broadway #864 Glendale, CA 91209

This address can only be used to return items purchased at L’ANIMAL. You will receive an e-mail notification upon the completion of the exchange processing. Please allow 10 to 12 business days for us to receive and process your exchange. If you need additional exchange help, contact a Customer Service Representative via e-mail us at hello@lanimal.co. When returning postage yourself, we suggest you insure the package via U.S. Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed. International orders must INSURE packages and ship with tracking.

Other

Speak to Customer Care via email at: hello@lanimal.co.